WARNING! This reset should only be performed if you're attempting to wipe your data from Kuri and return her to an original out-of-the-box state. If you're having errors connecting to Kuri, or odd Kuri behavior, try restarting her instead. If you're getting a "Kuri is Offline" message from the app, try updating Kuri's Wi-Fi settings.
If you've already used the "Reset and Remove from Account" option in the Kuri app, but for some reason, Kuri was offline and didn't receive the message, we'll need to do a manual factory reset. You'll know this is needed if Kuri still remembers your floor plan and responds to voice commands after the app.
- Make sure Kuri is powered on.
- Hold down the power button on Kuri's backside and the volume + button at the same time.
- Hold both down for 5 seconds.
If this is successful, you should hear Kuri emit a power down sound, close her eyes, and go to sleep. While this is happening, Kuri's power light will be pulsing. The process isn't complete until the light stops pulsing and turns solid, you can now power Kuri off using the battery power switch. Your Kuri is reset and ready to be introduced to a new home.